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Terms & Conditions

Conditions and Terms of Service

B9Creations, LLC (“B9Creations”) offers online sales at b9c.com/shop according to the conditions described in this section. If you visit and shop at b9c.com/shop, you accept these conditions. Please take the time to consider them. If you do not accept these Terms, do not use this website. B9Creations reserves the right to modify at any time and without notification its website and its sales policies. If you are not in agreement with one or many of these conditions, please do not use the website in any way.


All information, images, descriptions, applications, demonstrations or programming examples contained on this website are presented for instructional value and are not guaranteed for any precise objectives. Although B9Creations does everything possible to provide the best information possible, B9Creations cannot guarantee that this information is just and precise and assumes no responsibility for omissions or errors. Furthermore, B9Creations assumes no responsibility for damages resulting from the use of the material contained on its website, or for transgressions of copyrights and/or intellectual property from a third party relative to the use of said material.

All products sold by B9Creations are of good quality and are considered as being reliable. On the other hand, B9Creations warns against their use in any domestic, commercial or industrial product where an error could result in harm or even death of a human being or an animal.


Payment Methods

Credit card: In order to pay by credit card, you will be required to enter your credit card number with the date of expiry once you reach Checkout.  

PayPal: You will complete your transaction via the PayPal interface.

Bank Transfer:  You will be required to initiate the transfer per instructions included in your order confirmation.

Check:  You will be required to send the payment per the instructions included in your order confirmation.

NOTE: Payment by debit card, credit card, and PayPal will incur a 3.25% processing fee for US transactions and a 5.25% fee for international transactions. Payment by bank transfer will incur a flat rate fee of $40.


Returns

Due to the specialty use and limited shelf life of our products, all sales are final. We will, however, replace a part(s) that has been damaged in shipping. To receive a replacement, the original part(s) must be returned to us using our standard RMA process. An exact duplicate of that item will be replaced. Item must be returned within 20 days from delivery to qualify for a replacement.

Postal and Billing Address

When you place an order at B9Creations, the information relative to the postal and billing addresses are immediately included in our internal database in order to respond correctly and quickly to the service you requested, the delivery of a product or service. This information is conserved strictly for internal use to serve you better.

Email Address

When you place an order at B9Creations, your email address is also collected to communicate during delivery of your purchase. This email address is also conserved in our database in order to serve you better.

Your sensitive information is never shared, rented or sold to a third party.

Delivery Time

B9Creations does not offer same-day shipping. All orders are subject to standard delivery time processes. The delivery time of your order consists of three portions: payment processing time, handling time, and shipping time. 

Payment Processing

Orders for in-stock products and materials will be processed the business day following receipt of cleared payment. For payment via credit card or PayPal, payment will typically be cleared the business day following order placement. Payment via check or wire transfer, where allowed, is subject to bank verification which may delay processing. Processing time does not include any stated product lead times. Products may be subject to back order delay with no advance notice. 

Handling Time 

The handling time is the time it takes B9Creations to ship your order after receiving your cleared payment. B9Creations commits to completing handling within 2 business days of receiving payment. This does not include the number of business days the shipping service will take to deliver the item(s) to you.

*Handling Time does not include product lead time. 

Shipping

Orders are shipped via FedEx and are subject to standard pickup and transit times. Transit times vary based on the FedEx service method chosen and the carrier's available service level in the delivery area. All delivery dates are estimated based on information provided by FedEx. B9Creations cannot be held responsible for delays caused by shipping disruptions or customs clearance. All shipments are insured.

All technologies, commodities, or software is exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to US law is prohibited. We are unable to ship to APO addresses or to any country with trade restrictions, including the following countries: Cuba, Iran, Libya, North Korea, Sudan, Syria.


Taxes, Duties, etc.

All orders with a South Dakota shipping address will include the South Dakota sales tax on your order. This tax does not apply for orders outside of the U.S.A. but you may have duties, taxes and/or custom fees charged upon delivery. These fees vary from country to country. You are responsible for paying these fees. If you refuse to pay them upon delivery, your package may be returned to us.  Upon receipt, we will refund your product (minus a 25% restocking fee and shipping fees for both ways).

For more information, we strongly advise you to check with the Customs department in your country about its import policies.